Terms of Service

Welcome to the online store [Klopo shop]. By using this website, you agree to the following terms of service. We recommend that you read them carefully before making a purchase.

1. General

The online store [Klopo shop] operates in accordance with the applicable laws of the Republic of Slovenia. We reserve the right to change the content, offers, and terms of use without prior notice.

2. Availability of Information

We commit to always providing the customer with the following information:

- company details (name, contact information),

- essential characteristics of products,

- delivery and payment terms,

- all prices clearly and unambiguously stated,

- the right and procedure to withdraw from the contract,

- information about complaints and return processes.

3. Ordering

Orders can be placed via the website 24/7. Customers must provide accurate information when placing an order. Upon submitting an order, the customer receives an order confirmation by email.

4. Prices

All prices are in euros (UDd) and include VAT. We reserve the right to change prices without prior notice. The price listed at checkout is final and binding.

5. Payment

We accept the following payment methods:

- credit or debit card,

- PayPal,

- cash on delivery.

6. Shipping

Shipping is carried out by contracted delivery services. Details regarding delivery times and shipping costs are available in the Shipping section.

7. Right of Withdrawal

The customer has the right to withdraw from the contract within 14 days of receiving the product, without providing a reason. For more information, see our Refund Policy.

8. Personal Data Protection

We handle personal data responsibly and in accordance with the GDPR. See our Privacy Policy for more details.

9. Liability

We are not liable for any damages that may result from improper use of the products or temporary unavailability of the website.

10. Dispute Resolution

We aim to resolve any disputes amicably. If this is not possible, the competent court at the company's registered office shall have jurisdiction.